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openalice · embed / insights
Weekly insight · 洞察

What Lily noticed this week.

Jul 12·386 chats analysed (7d)
Escalation spotlight · 引き継ぎ

Zero escalations across 678 conversations.

Your agent is handling all conversations without human hand-offs. Excellent deflection. Keep monitoring as traffic grows.

0
escalations · 30d
Volume · 30d

Conversations & messages

678conversations
475messages
100.0%deflection rate

Average 0.7 turns per conversation across all widgets in the last 30 days.

LLM cost · 7d

€0.35 spent

Live
€0.35LLM spend
386chats
€0.0009per chat

Last 7 days across all widgets. Monthly run-rate at current pace: €1.52.

Knowledge gaps · 30d

Questions without a good answer

Live
  • i think generating leads would be great. how is it possible with openalice embed?no answer×3
Sentiment · 30d

Conversation sentiment

Live
positive
38
neutral
327
negative
23
10%

Ended-positive rate across 388 conversations (30d). Avg score: 3.0/5.

Top-rated conversation · last 30 days

No rated conversations yet.

Your top-rated conversation appears here once visitors start leaving a rating. It's picked from real CSAT: the highest score, with the longest engaged chat breaking ties.