Mode · モード

Mode

Mode settings for Aurora QA · wgt_f10ceeced846451093a74de1852fb9de

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Agent modeSupport · Edit in Persona

The agent mode (Sales / Support / Brand) is set in Persona and reflected here for reference.

SalesQualify leads, drive conversions, book demos.Conversion-focused

SupportAnswer questions, deflect tickets, resolve issues.Deflection-focused

BrandRepresent your brand, tell your story, build connection.—

Default display modePersisted

Open widget as

How the widget opens by default. Users can still switch modes during the conversation.

Voice call modePersisted

Voice call

When enabled, a call button appears in the widget so visitors can switch to voice.

Advancedescalation · call-to-action · goals · triggers

Escalation / human handoffPersisted

Escalation mode

When a visitor asks to speak to a human, Alice uses this escalation path.

Escalation message

Alice says this when handing off. Leave blank to use the default.300 characters left

CTA button textPersisted

Button label

Shown inside the widget CTA chip (e.g. "Book a demo"). Leave blank to use the default.200 characters left

Conversion goalsPersisted

Define what counts as a conversion for this widget. Alice tracks these and marks conversations converted automatically.

No conversion goals defined yet.

Proactive triggersPersisted

Start the conversation before the visitor clicks, on a timer, scroll depth, exit intent, or URL match. Fires at most once per visitor per day, once per page view.

No trigger rules yet. The widget only opens when a visitor clicks it.